Shipping Information

General Information

We process all orders with 24-48 hours from when the order is processed.  If the order is placed before 11AM, it will ship out the same day. Orders are processed and shipped during regular business hours (Monday through Friday 7:00AM - 3:00PM EST.) The only exception to this is during the holiday season which runs from November-January.  During the holiday season, orders are shipped out within 48 hours.  UPS picks up daily at our warehouse at 2PM.  Orders placed after 2PM will be shipped the next business day. Our shipping distribution center is located in Hagerstown, Maryland. 

We offer free ground shipping in the Contiguous United States for All Orders over $200.  For all orders under $200, there is a flat rate shipping charge of $9.95

For orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam, there is a flat rate shipping/processing fee of $30.

Contiguous USA Shipping Options: 

*The cut off for next day or second day is 2:00 PM every week day.*

  • UPS Ground
  • UPS Next Day
  • 2nd Day Air
  • 3rd Day Select

USA Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped:

  • UPS Ground Contiguous US (2-5 Business Days after processing) Note that East coast is usually 2-3 days and West coast is 4-5 days. 
  • UPS Next Day (1 Business Day after processing)
  • UPS 2nd Day (2 Business Days after processing)
  • UPS 3rd Day Select (3 Business Days after processing)

Select International Shipping Now Available

In order to better serve our International clients, we have partnered with UPS i-Parcel, a UPS International Shipping Solution. Any and every customer that is outside the United States will be served by UPS i-Parcel on our website.

(Some exceptions apply--See below)

  • All International orders will be shipped using UPS Worldwide Expedited.  
  • The customer is responsible for all shipping fees, customs and duty taxes.  These rates are based on your geographical location & order weight/size.  These rates will be shown before you complete the checkout process. 

International Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped: 

  •   Delivery in 5-10 business days to Mexico after processing.
  •   Delivery in 5-10 days to Europe after processing.
  •   Delivery in 5-10 days to Asia and Latin America after processing. 

Exceptions to International Shipping:

We currently don't ship the following countries because we have established Xtrema Cookware Distributors: Hong Kong, and Taiwan.  There are other countries UPS I-Parcel does not service as well.  However, we will be reaching to more of the global market in early 2016.

Domestic Free Shipping

We offer free shipping in the Contiguous United States for all orders over $200.  

  • Orders that qualify for free shipping to the US may only be shipped using the standard UPS shipping method.
  • Expedited shipping options do not qualify for free shipping and are subject to the rates of the carrier.

Track Your Package

Once your order is processed, you will receive an email shipment confirmation with your tracking number.  Once the package has been picked up and scanned by UPS, you will then be able to track the progress of your shipment.  

Problems with Order

Interested in international shipping?

New International Shipping with lowered rates coming this Thanksgiving in time for our biggest sale of the year. Sign up to receive an email when our international shipping goes live and look for a great discount.