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Use & Care/Warranty

For FridgeX specific warranty and use & care information, please click here .

Xtrema Pure Ceramic Warranty - Cookware & Tea Pots

  • Pure Ceramic Cookware Limited 10-year Warranty – Ceramcor, LLC.

WHAT DOES THIS WARRANTY COVER?

The warranty covers faulty workmanship and/or materials when the product is used in normal conditions in accordance with the care and use instructions provided. This warranty only covers breakage from thermal shock; any pure ceramic cookware product that breaks from hot and cold temperatures.  It does not cover normal wear and tear, commercial use or misuse of the product.

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the original product is no longer in production. Replacement with the same color cannot be guaranteed.

WHAT DOES THIS WARRANTY NOT COVER?

Does not cover pure ceramic covers or lids. Damage caused by normal wear and tear, accident, misuse, abuse, boiling product dry or commercial use. Scratches, stains, discoloration, corrosion or damage from overheating to the interior or exterior of the pan. Consequential damage is expressly excluded from this warranty.

Forever Replacement Agreement for Misuse or Abuse

Should you damage your Xtrema product, excluding covers, Ceramcor will replace the item for 45% off Ceramcor’s suggested selling price, "Not Sale Price" plus applicable sales tax and a $9.95 shipping & handling charge for orders under $200 after discount for United States orders.  International orders will be discounted 45% off suggested selling price plus shipping, handling and duty charges.  

You must provide your Order Number, Full Name and a Digital Photo of the damaged product plus a digital photo of the label located on the bottom of the damaged Xtrema product. This warranty only applies to Xtrema customers who purchased the product directly from:  www.ceramcor.com.

Use

General Use
Xtrema Cookware works on stove-top, in the oven, broiler, toaster oven, steamer oven, convection oven, freezer, barbecue grill, microwave , dishwasher and on the dining room table.  Xtrema works on gas, electric coil & glasstop stoves. *Xtrema Cookware WILL NOT work on an Induction Stove because our ceramic material does not contain ferromagnetic/iron materials.*
Xtrema cookware is easy to clean and does not stain or retain odors as will metal and aluminum cookware.
Stovetop Use
Xtrema cookware retains heat so well; you can use a lower heat setting than normal and save on energy. This also helps prevent sticking or burning of the food. Xtrema cookware can be used in a gas and electric oven and also under a gas or electric broiler. It can also be use on top of the stove.
Oven and Grill Use
Xtrema cookware is ideal for all oven types – conventional, convection and toaster ovens.
Microwave Use
Xtrema cookware is perfect for the microwave .
Use pot holders as dish may become hot during baking and cooking.
Refrigerator and Freezer Use
Xtrema cookware can be use in the refrigerator or in the freezer for food storage.

Care

Care
Use only nylon, plastic, silicone and wooden utensils. Metal utensils can leave grey marks on the Xtrema cookware surface. If this should happen then please use any kitchen sink powder cleaner remove the metal marks from the surface of the cookware.
Xtrema Silicone cover and Xtrema nylon tools can withstand oven temperatures of 500F. They are non-toxic , non-reactive, 100% healthy and they pass all FDA standards.
Xtrema silicone covers are microwaving safe. Xtrema silicone covers can be used in the refrigerator. Both the silicone covers and the nylon tools are dishwasher safe.
Storage
Store the cookware separately if space permits.
Do not nest, as direct ceramic to ceramic contact can damage the cookware.
Safety
**All Xtrema cookware materials are breakable, so please take care in use.
Use pot holders when handling hot Xtrema cookware in all cooking methods – oven, broiler, stovetop, microwave, toaster oven and barbeque grill.
Place hot Xtrema cookware on a heat resistant placemat as retained heat could damage kitchen counter top surfaces.
Cleaning Care
We highly recommend that you hand wash your Xtrema Ceramic Cookware. Never rest the long handle on our skillets or push them against the sink while cleaning. Too much pressure on the handle can cause it to break.
Xtrema Ceramic Cookware is dishwasher safe but we recommend hand washing all Xtrema Products.
Clean Xtrema ceramic cookware just like you would metal cookware. You can use Baking Soda, Soft Scrub, Bon Ami, Comet and Ajax powered cleaners along with steel wool, SOS, Brillo pads or any other heavy duty scrub sponges to clean the inside and outside of your Xtrema cookware. Do not worry; you cannot scratch the Xtrema cookware surface!
Tips for Cleaning Burnt or Dried and Stuck on Food:
Use nylon or a wooden spatula to scrape away the hard to remove food.
Add water to the skillet and heat at a very low temperature, then scrape away the food with a nylon or wooden spatula.
This is a great technique to use after braising/searing meats, broiling potatoes or sautéing food on top of the stove. This should remove any dried or burnt food that is stuck to the skillet or pot.

Download PDF Documents:

For these warranties to apply, the owner must follow these Use and Care instructions provided at the time of purchase.

If thermal shock breakage occurs, please keep the product. You may be asked to return it. Accidental breakage from impact is not covered by warranty.

To request a replacement under the terms of the warranty or if you have any questions contact Ceramcor, LLC at:

Bob Bergstrom @ tel: 888-422-1983
Fax: 301-542-0097
Email - bob@ceramcor.com

Mailing address:

Ceramcor Customer Service

16038 Business Parkway

Hagerstown, MD 21740

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